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Lifetime warranty on stainless steel recovery tanks,
stainless steel machine frames. 2 year warranty on the Cat pumps.
2 year warranty on the Baldor electric motors.
1 year on entire machine from date of purchase.
Lifetime support at
NO
charge! Zip!
Zilch! Nada!
Although we're working hard to make sure you
hardly ever use it once you're up and rolling, you'll also receive a
complete service and operation
manual. And, don't forget, the service part is very short because
there's just so little to do. Of course, behind every SAVAGE-1
stands a
lifetime
of
support at no additional charge!
Soon, and very soon, we'll be releasing a video series detailing the in's
and out's of servicing the
SAVAGE-1. This, of course, is just one more
FREEBIE
we'll be sending to every owner of our equipment.
AN UPDATE: (02-04-06)
Let me cut right to the chase. Our truckmounts have been in the field for over 5 years now. That 5 years has given me the "look-see" of what we produce, and how we can tweak our products to deliver even more than we promise. I am serious about what we build, and, YES, I use our EXTREME BEAST electronic truckmount whenever I am cleaning carpet, upholstery, or tile and grout. You see, in order for me to know what improvements I can provide, I have to test the equipment. What better way to test our equipment than on real world jobs, by the designer of the machine himself? Love that TH-40 Turbo coupled with the BEAST!
We offer unique support for all of our customers. I personally answer my business cell phone Monday thru Friday, 8:00 AM to 9:00 PM EST, and all day Saturday and Sunday (9:00 AM EST to 6:00 PM EST). No other truckmount company gives you that kind of personal one-on-one phone support.
We also offer a one-of-a-kind warranty on ALL of our equipment, that goes beyond the warranty mentioned above. If you ever have any problems with your machine that you can't resolve, and the machine is beyond the normal warranty, ship that particular module back to us, and we will make the necessary repairs for a period of 2 years from date of purchase - no questions asked! The cost of these repairs is only for the parts. There is NO CHARGE for ANY LABOR. All you pay is shipping to and from, and for any parts. The parts are also sold to you at wholesale, not retail, unlike other manufacturers who charge for repair labor, and charge retail for their replacement parts!
In addition, all of our warranties are transferable to any subsequent buyer(s) of your equipment, at no cost to you, or them, should you ever sell your equipment before the warranty expires. This is an attractive incentive for anyone purchasing your machine, should you ever decide to sell it, because as far as we know, there are no other truckmount manufacturers who offer such a solid warranty program, and the support to go along with it!
How can we afford to do this? We pool a portion of our profit on each machine that we sell, and this entire pool is what supports any repairs that need to be made to anyone's machine. Since our machines are so reliable, you can count on very little downtime. This unique approach has turned out to be a great benefit for all of our customers who are concerned about having local support for their machine!
"I purchased the Savage 1 and I highly recommend the
machine for a couple reasons.
1. It has plenty of everything that you need. Plenty of heat, vac, and can
dual wand... and very reliable.
2. And this one is in my opinion about the most important. --- SERVICE----
Bob will be there to take care of any issue, question, or need
anytime. He is easy to contact,
and is one of the nicest guys to work with.
I cannot overstate the importance of having support if you need it. Bob is
A1" --
Lee Cory,
Avon Lake,
OH
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